You must accept the Terms and Conditions on behalf of all your party.  Once a booking has been made and any required deposit paid, we consider that you have read, understood and accept the Terms & Conditions set out as follows:

Website Accuracy

Prices on our website are subject to change in the event of additional levies or substantial variation to exchange rates and fuel costs after publication.

Any itineraries are published as a guide and may vary. A detailed day-to-day itinerary will be sent with your travel documents two weeks before departure, or once the booking has been confirmed if made less than two weeks before departure.

Published schedules or any other indication of timings are correct at the time publishing but could be subject to variation, e.g. Flight re-scheduling, change of airline.

Your Financial Protection

Travelserv are a member of the Travel Trust Association, a trade association of Travel Agents, Tour Operators and Travel Organisers that operate trust accounts in order to provide financial protection for consumers.

This means that, all payments made by you to us are deposited into a trust account which is supervised by an independent trustee, and the funds are only released to Travelserv after you have completed your holiday, so you have 100% financial protection. See the Travel Trust Association website for further details.

All flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Payments

Confirmation of a booking made to Travelserv will need to be supported by a non-refundable deposit of a minimum £100 per person. In the event of cancellation by the passenger for any reason whatsoever, or failure to pay the entire cost, the said deposit shall stand forfeited. All cheques must be made payable to  Travelserv. On payment of the deposit amount, you will receive an official receipt from us for the amount you paid.

The balance of your booking cost must be paid at least SIX weeks prior to your departure. If you make your booking within four weeks of your departure you must pay the full cost at the time of booking. If the balance is not paid in full and on time we reserve the right to treat the booking as cancelled by you.

Payment Receipt / Invoicing

Upon receiving your cheque(s) / BACS bank transfer / card payment, you will receive an official receipt / invoice within a week. If you made a bank transfer, please retain the receipt from the bank as your proof until you received an acknowledgement (receipt) from us. 

Changes or Cancellation by Passenger

You may cancel your booking at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing. As we incur costs from the date we confirm your booking, we will retain your deposit and in addition, apply cancellation charge.

Refund Policy

Notice period prior to departure Charges
More than 42 days Deposit only
41 – 28 days 50%
Less than 28 days 100%

The amount of cancellation charges shown as percentage of the total booking price excluding insurance premium. The cancellation charges above apply to ALL bookings.

Changes

If, after your confirmation has been issued you wish to change your booking, we will do our best to help, provided written notification is received at our office from the person who made the booking , no later than the date on which the balance of the original booking cost due for payment.  This must be accompanied by a payment of £15 per person to cover administration costs.  Any alteration request after this date will be treated as cancellation of the original booking and cancellation charges set out above will be applied.

Name Changes (name replacement)

Name changes can be made up to 7 days before departure. The charges will be dependant on the individual supplier and these will be passed on to you together with payment of £15 per person to cover administration costs. 

Incorrect / mis-spelt names

It is hereby brought to your attention that you are required to provide us your full names as it is on your passport / travel document.  Some airlines charge up to £50 per name correction and the charge will have to be borne by you, together with payment of £15 per person to cover administration costs, if you mis-spelt your name on the Booking Form. 

Special Request

All special requests must be made to us in writing. Special requests you have made will be passed on by us to the relevant service providers (e.g airlines, hotels, restaurants). While we will do our utmost to ensure that requests are passed on, we cannot guarantee that the requests will be possible in all cases, and we will not be held responsible for requests which are not carried out, or not fulfilled to your satisfaction.

Wheelchair / special assistance

It is essential that we are informed if you are a wheelchair user before you make a booking. Wheelchair pilgrims must be accompanied by an able-bodied helper who will take total responsibility throughout the journey. Electric wheelchairs are not permitted due to the limited space on coach tours.

Medical

We also wish to point out that our travel arrangements may be unsuitable for severely handicapped, ill or elderly people. It is a condition of acceptance that the applicant (or any member of the party) shall have made full disclosure of the facts with particular reference to adverse health. We may also require you to produce your doctor’s recommendation prior to your travel.

Travel Insurance

None of our travel arrangement prices includes travel insurance premium. You are required to prove that you have a sufficient cover for the entire duration of the booking.

Travelserv can provide a comprehensive range of Insurance Policies.

UK / European Customers are advised to have their European Health Insurance Card with them, owever, the card is not to be regarded as travel insurance. It does not cover all aspects of the booking as travel insurance does.

Changes or Cancellation by Travelserv

If we are unable to provide the booked arrangements, you can either have a refund of all monies paid or accept an offer of alternative arrangements of comparable standard from us, if available.

We will not refund any travel arrangements or hotels which have not been booked by Travelserv. We cannot accept liability or pay compensation if we are forced to cancel or in any way make changes to your holiday due to war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear-disaster, fire or adverse weather condition, or any other reason outside our control amounting to Force Majeur.

It is unlikely that we will have to make any changes to your holiday / itinerary. If there are any changes or amendments to your holiday / itinerary, we will try to advise you of these amendments prior to the start of the tour or on route. Sometimes changes have to be made which we reserve the right to do at any time.

Late Arrival

Passengers must ensure that they arrive at the departure point on or before the time stated on the Itinerary, typically 30 minutes prior to departure for coach travel and 3 hours prior to your flight departure for air travel. If delayed and missed the coach or flight, no compensation will be given.

Passport and Travel Documents

It is your responsibility to be in possession of a valid passport / document and any necessary visa. We will accept no responsibility and are not liable for any form of compensation if any passenger is refused entry by the immigration authorities of any country for whatever reason.

Inappropriate Behaviour

Travelserv, and our suppliers, do not tolerate any kind of abuse to staff (i.e. courier, drivers, hotel staff). If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate their booking completely.

Rights of Refusal

We reserve the unconditional right to refuse or terminate a passenger’s a booking in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, danger to other customers or our employees. If you are prevented from travelling as a result of such termination, our responsibility for your booking thereupon ceases.

Flight Cancellation

In the event of a flight being cancelled we will do our utmost to transfer you to the next available flight. Any costs incurred for overnight accommodation or additional travelling expenses will have to be paid by the client then claimed from your travel insurance company.

Liability

We do our utmost to ensure that your booking arrangements are satisfactory. We do not, however, accept any liability for loss or damage caused by Force Majeure, injury, illness, industrial action, acts of terrorism or any other disruptions caused by third party contractors. Travelserv‘s liability arising out of your booking is limited to the actual amount you have paid for the booking.

Complaints Procedure

If you, or any member of your party, have any cause for dissatisfaction you must immediately inform Travelserv who may well be able to remedy matters on the spot.

If this is not possible, or if you remain dissatisfied, you should send full particulars, in writing, to our offices within 28 days of the completion of your pilgrimage.

All bookings are accepted and confirmed subject to the above conditions.